SUPPORT

Is it possible to see the products before I buy them?
We sell all our items online and do not have an actual retail store which you can visit.

Contact

https://vanibuypets.com/pages/contact-us

Customer Service Email: info@vanibuypets.com

ORDER

Is my personal information secure?

Vanibuypets.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Why does the discount code not work?
Be sure to copy the exact discount code and take into account possible capital letters.

What payment method do you provide?

We accept credit cards: Visa, Mastercard, Discover, American Express and PayPal.

Why I have not received an order confirmation?

Please check your spam folder. If you can't find the confirmation in your inbox or your spam folder, it is likely you have made a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING

Do you ship internationally?

Yes! We ship everywhere in the world. Just be sure to check that the items you’re ordering will clear customs in your country.

What are your shipping rates?

We offer free shipping for all orders in our store.

What shipping carriers do you use?

We choose USPS, UPS, DHL, and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-4 days.

How long does shipping take?

Our average shipping time is 7-20 business days depending on your location.

United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.

European countries: 7-25 business days.

Asian countries: 7-25 business days.

Rest of the world: 7-30 business days.

DELIVERY

How do I check my order?

We will send you the tracking number after your purchase within 2-4 business days. Please visit this link below to track your order.

https://vanibuypets.com/apps/tracktor/

Are all my items ship together?

Yes, most of the time. But sometimes your items may come with different packages since we operate multiple fulfillment centers. 

RETURNS

What is your return policy?

You are fully covered and protected by our 30-day “No Questions Asked” 100% money back guarantee.

What do I do if I receive a defective product?

We detect all the products before delivery to you. But if there’s some sort of manufacturing defect, let us know within 30 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.